Terms & Conditions

Your use of our Internet sites or any of the products or services offered on those sites (collectively, the "Services") is subject to our privacy policy and these Terms of Use (these "Terms"). If you do not agree with these Terms, please do not use our sites or Services.

We may modify these Terms at any time without notice to you by posting revised Terms on our sites. Your use of our Services constitutes your binding acceptance of these Terms, including any modifications that we make. These Terms of Use were last updated on 10th November 2017.

Some of the Services may be subject to additional posted conditions. Your use of those Services is subject to those conditions, which are incorporated into these Terms by reference. In the event of an inconsistency between these Terms and any additional posted conditions, the provisions of the additional conditions shall control.

We will not file or store a copy of these Terms for each interaction or transaction by you via the Services. We therefore recommend that you print and store or save a copy of these Terms for future reference.

About Us

Charities Trust (referred to in these Terms as "we", or "us" or "Charities Trust") is a registered charity (number 327489) and registered company (number 2142757) with registered office Suite 20 - 22, Century Building, Tower Street, Liverpool L3 4BJ.

You can contact us as set out below:


The Telegraph Annual Christmas Charity Appeal
c/o Charities Trust
Suite 20 - 22, Century Building
Tower Street
L3 4BJ

0151 284 1927

The telephone donation line will be available:

  • 9am to 5pm Monday to Thursday
  • 9am to 4pm Friday
  • 10am to 3pm Saturday and Sunday

There are restricted hours during the Christmas period:

  • Christmas Eve Sunday 24th December Closed
  • Christmas Day Monday 25th December Closed
  • Boxing Day Tuesday 26th December Closed
  • Wednesday 27th December 10am to 3pm
  • Thursday 28th December 10am to 3pm
  • Friday 29th December 10am to 3pm
  • Saturday 30th December 10am to 3pm
  • New Year’s Eve Sunday 31st December Closed
  • New Year’s Day Monday 1st January Closed
  • Tuesday 2nd January 9 - 5pm


Your Donations and Refunds

Please make sure you include all required information. We will not be liable to you or to any other person in the event that any donation is lost, not delivered or not properly received.

Please make sure that you pay correct and sufficient postage for any postal donations. We strongly recommend that you do not send cash via the postal service though any cash received will be processed and sent to the appropriate charity.

You confirm that the credit/debit card or other payment method that is being used is yours and that you have enough funds available to make a donation. All credit/debit card holders and payment accounts are subject to validation checks and authorisation by the card issuer and/or payment processor. If the issuer of your card and/or payment processor refuses to authorise payment, we may refuse to accept your donation.

We are not responsible for your card issuer, bank or payment account charging you for processing your donation.

We do charge a 4% administration fee on each donation plus Gift Aid (if applicable). This fee is for us to run the Web Page and Services, process telephone and postal donations and reclaim Gift Aid and includes all card and bank processing charges incurred by Charities Trust.

All donation transactions are final and Charities Trust does not offer a free refund option.

If Charities Trust has passed your donation to your nominated charity and you want a refund you must contact the charity directly.

If you request a refund before we have passed on the donation there will be a charge of £10 which will be deducted from the value of the refund. We will only process refunds after we have received the funds from your card issuer which can take up to 10 working days.

If you suspect fraud or misuse of your card, please contact your card issuer.

We pay donations to charities on a regular basis so we may not be able to refund any donation. Once you have made a donation, we will only refund that donation with the consent of the charity to whom the donation has been made.

Your Access to the Services

We have the right, but not the obligation, to take any of the following actions in our sole discretion at any time and for any reason without giving you any prior notice:

1. Restrict, suspend, or terminate your access to all or any part of our Services;

2. Change, suspend, or discontinue all or any part of our Services;

3. Refuse, move, or remove any material that you submit to our Services for any reason;

4. Refuse, move, or remove any content that is available on our Services;

5. Establish general practices and limits concerning use of our Services.

You agree that we will not be liable to you or any third party for taking any of these actions.

Privacy and Communications

Please read our privacy policy which contains important information about the use of your personal data and other information regarding your privacy.

You understand and agree that our Services may include service announcements and administrative messages from us or from our partners and that these communications are considered part of the Services. You will not be able to opt out of receiving these messages.

You also understand that our Services may include advertisements.

Unauthorised access to our Services is a breach of these Terms and a violation of the law. You agree not to access our Services by any means other than through the interface that is provided by Charities Trust for use in accessing our Services. You agree not to use any automated means, including, without limitation, agents, robots, scripts, or spiders, to access, monitor, or copy any part of our Services, except those automated means that we have approved in advance and in writing.

Use of our Services is subject to existing laws and legal process. Nothing contained in these Terms shall limit our right to comply with governmental, court, and law-enforcement requests or requirements relating to your use of our Services.

Other Important Terms

If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms shall remain in full force and effect.

Only you and we shall be entitled to enforce these Terms. No third party shall be entitled to enforce any of these Terms, whether by virtue of the Contract (Rights of Third Parties) Act 1999 or otherwise.

These Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law. Any delay or failure by us to exercise any right we may have under these Terms shall not constitute a waiver by us of that right.

These Terms are available in English only and shall be governed by and construed in accordance with the laws of England (or the laws of Scotland if you are domiciled there). Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales unless you choose the jurisdiction of your domicile in Scotland or Northern Ireland.